Why Choose THIPA?

Our Mission: To provide personalized, cutting-edge medical care.

THIPA prides itself on delivering customized; personal care to its members. THIPA physicians undergo a rigorous credentialing process, and their performance, communication and the ability to deliver cutting-edge medical care is continuously measured to meet THIPA’s high standards.

THIPA’s leadership team meets twice a week to discuss ongoing projects and ways to improve the level of care and services our members receive. At THIPA, it is our personal goal to become the #1 Medical Group in the South Bay. Here are some of the programs and services that work to improve the level of care, as well as the communication between our physicians and members:

Physician Achievement Report (PAR):

Our members should expect a prompt and courteous appointment process, a respectful, informative physician who is up to date and communicates openly with their patients and caregivers, as well as receive timely test results and patient callbacks.

THIPA’s doctors are measured on all of these criteria: patient access to the doctor, patient satisfaction and physician clinical skill. It is our goal is to help our physicians practice excellent medicine.

Electronic Health Records: The Future of Healthcare Communication:

Very soon, the health records of THIPA members will be computerized and located in one central database. What this means is more efficient, safer medical care and increased communication between THIPA physicians.

THIPA is the only medical group in the South Bay to have an Electronic Health Records (EHR) system. Having an EHR system means that whenever you go to see a THIPA physician, he or she will be able to instantly access your medical conditions, test results and medications.

Senior Advisory Board:

Over a year ago, THIPA formed its first Senior Advisory Board. After performing two focus groups, nine THIPA seniors (65+ years old) were selected to participate in the first THIPA Senior Advisory Board. These seniors guide THIPA’s efforts to educate, increase communication and improve the quality and care of its 65+ membership. Many take an active role in all of THIPA’s senior events, such as the “Forever Young” Seminars, “Turning 65” Medicare / Medicare Advantage information programs and the production of our Senior Living Newsletter.

View past issues of Senior Living

Member Services Team:

Very few medical groups can offer the personal customer care that THIPA’s Member Services Team can offer. Live, dedicated Member Service representatives answer all your calls and questions. Each representative is an expert in dealing with the various health insurance companies contracted with THIPA to ensure THIPA members receive the very best care and benefits available. They specialize in such services as verifying insurance eligibility, resolving billing issues, speeding up authorizations, problem resolutions and so much more.

We welcome you to join the 57,000 South Bay residents who elected THIPA as their health care provider because of our reputation for affordable, high-quality health care.